Ordering Information

Envelope Calligraphy Ordering Process

1. The client should submit the form requesting a quote found HERE.
2. Lemonade Letters will send the client a follow-up e-mail
to ask any necessary follow-up questions and will provide a project proposal based on the provided information.
3.  The client should notify Lemonade Letters
if they accept the quoted price (including an estimated shipping cost) provided by Lemonade Letters.
4. Lemonade Letters will send the client
an invoice for a non-refundable deposit of $50 to reserve a spot on Lemonade Letter's calendar.  Payment for the deposit indicates the client agrees to the project proposal and terms.
5. The client should send the list of their guest information
exactly as they would like written in either an MS Word Document or an Excel Spreadsheet to orders@lemonadeletters.com. 
6. The client should send envelopes to Lemonade Letters
Please include 20% more envelopes than needed to allow for error as all envelopes are written by hand.  Failure to send an adequate number of envelopes may result in a delay of the completion of their order.
7. If a custom ink color has been requested and agreed upon in the project proposal,
the client should send a color sample with envelopes to Lemonade Letters, so that Lemonade Letters can match the color.
8. The client must pay the remaining balance
before Lemonade Letter ships the completed order.  Lemonade Letters will send the client an invoice for the balance, including the shipping cost, when the project has been completed and will ship the order once the balance is received.
9. The client should review their order
within 48 hours of receiving their order and notify Lemonade Letters with any corrections that need to be made.  Any corrections that need to be made due to errors made by the client and incur an additional cost will be paid for by the client.   Any additions that need to be made and incur an additional cost will be paid for by the client.  Any errors made by Lemonade Letters will be remedied at no cost to the client.
10. Extra envelopes will be returned to the client
if requested after the client confirms there are no corrections to be made or after the necessary corrections are completed.  Envelopes will be sent via USPS First Class Mail or USPS Priority, whichever is of less cost.

Custom Calligraphy, Canvas, and Chalkboard Ordering Process

1. The client should submit the form requesting a quote for canvas or chalkboard signage HERE, or for calligraphy projects HERE.
2. Lemonade Letters will send the client a follow-up e-mail
to ask any necessary follow-up questions and will provide a project proposal based on the provided information.
3.  The client should notify Lemonade Letters
if they accept the proposal (including an estimated shipping cost) provided by Lemonade Letters, or of any revisions they desire.  Once a proposal is agreed upon...
4. Lemonade Letters will send the client
an invoice for a non-refundable deposit of $50 to reserve a spot on Lemonade Letter's calendar.  Payment for the deposit indicates the client agrees to the project proposal and terms.  This deposit also includes one pencil-sketch proof if applicable.
5. Upon receiving payment of the deposit,
Lemonade Letters will begin work on the pencil-sketch proof.
6. Lemonade Letters will send the completed proof
to the client for their approval, and will make any revisions requested.  Any additional proofs desired by the client will incur a fee of an additional $50 for each proof.
7. Upon approval of the proof, the client must pay the remaining balance.
Lemonade Letters will send an invoice for the balance, including the shipping cost.  Payment must be received before the item goes into production.  Delay in payment may cause delay in the completion of the order.

Variations

Due to the handmade and handwritten nature of Lemonade Letter's products, actual items may not precisely match images provided on this Site.  Please expect slight variations in color, size, spacing, etc.  Lemonade Letters will work with the client to rectify any reasonable issues regarding discrepancies.

Turnaround Time

For envelope calligraphy please allow for a 2-3 week turnaround time.
For all other items please also allow for a 2-3 week turnaround time, but please note that additional time may be required for orders of more than one sign or wedding suites.
These turnaround times do not include shipping time, so the client must take this into consideration when placing their order.

Rush Orders

Acceptance of rush orders by Lemonade Letters will be dependent on Lemonade Letter's availability.  Please email info@lemonadeletters.com to inquire if a rush order is feasible.

Payment

All payments are due upon receipt.  If a payment is not received or payment method is declined, the client forfeits the ownership of any items purchased.  If no payment is received, no items will be shipped.

Shipping Policies

Lemonade Letter's preferred shipping method is USPS Priority.  This allows for the tracking of packages, as well as ensuring that items spend minimal time in transit (thus, decreasing the risk of loss or damage) at a reasonable price.  Once an item is shipped, Lemonade Letters is no longer responsible for the item.  However, on the rare occasion that an item is lost or damaged during shipping, Lemonade Letters will work with the client to replace the item.

For envelope calligraphy, the client is responsible for shipping envelopes to Lemonade Letters and costs involved therein.  Lemonade Letters will ship completed envelopes back to the client through USPS Priority Mail.  This shipping cost will be included in the initial quote and will be added to the invoice at the time of purchase.

For all custom work, the total cost of shipping will be paid for by the client at the time of purchase.  At the time of a quote request for a customized item, Lemonade Letters will provide an estimated shipping cost, which is determined by the size and weight of the item and the delivery location.  Please note for large items oversized fees may apply.  If the actual shipping cost is less than the quoted price, that amount will be refunded to the customer.  If the actual shipping cost is more than the quoted price, the client will be responsible for the extra cost up to $20, after which Lemonade Letters will cover the difference.  The client may request an alternative shipping method other than USPS Priority, but will still pay the total cost of shipping.

Refund/Return Policy

Because of the handmade nature of all Lemonade Letters products, there is a no-return and no-refund policy.  If an item is unsatisfactory for any reason, Lemonade Letters will be happy to discuss with the client ways to remedy any reasonable issues and ensure the client is satisfied with their purchase.

Cancellation

Envelope calligraphy may be canceled up until the envelopes are received by Lemonade Letters from the client and the $50 deposit will be refunded to the client.  Once the envelopes have been received by Lemonade Letters, a refund cannot be given.  For all other work, once the deposit is paid, it is non-refundable.  If the client cancels before approval of a proof, the client will not be held responsible for the remaining balance.  If an order is canceled after the approval of a proof and the remaining balance is paid by the client, no refund will be provided.

These Policies and Terms of Service are subject to change.